Service Refund Policy

Introduction

Dayne Booth Marketing aims for complete client satisfaction. If you’re not fully satisfied with our services, this Refund Policy outlines eligibility, procedures, and timelines for requesting and processing refunds.

Services and Fees

Our engagements cover a range of digital marketing services, including but not limited to:

– Strategy sessions and audits
– Content creation and management
– Paid advertising campaigns
– SEO and website optimization
– Social media management

Service fees are detailed in your proposal or service agreement.

Eligibility for Refunds

You may request a refund if all the following conditions are met:

1. You submit your refund request within 14 days of the invoice date.
2. You have paid in full for the services in question.
3. You can demonstrate that we did not deliver the agreed-upon work or outcomes.

Partial refunds may apply if work has commenced or deliverables have been provided.

Non-Refundable Services

The following are not eligible for refunds:

– Strategy deliverables already received (e.g., audit reports, strategic plans).
– Campaigns or ad spends already executed or committed to advertising platforms.
– One-off consultations or training sessions attended.
– Custom-designed assets once approved and delivered.

Requesting a Refund

To initiate a refund, please:

1. Email billing@daynebooth.com with “Refund Request” in the subject line.
2. Include your name, company, invoice number, and a brief explanation of why you’re requesting a refund.
3. Provide any supporting documentation or evidence related to non-delivery.

We’ll confirm receipt of your request within 3 business days.

Processing Refunds

Once approved:

– Refunds will be issued to the original payment method within 10 business days.
– You will receive a confirmation email once the refund is processed.

If your request is denied, we will provide a clear explanation and discuss next steps.

Cancellations and Modifications

– To cancel ongoing services, notify us in writing at least 7 days before your next billing cycle.
– If you wish to modify the scope of work, contact your account manager. Any change in fees or deliverables will be documented in an updated agreement.

Contact Us

If you have questions or need assistance with refunds and cancellations, get in touch via:

Email: contact@daynebooth.com
Website: https://daynebooth.com/contact

Effective Date: July 17, 2025